Frequently Asked Questions
Vendors
Before posting, you set the price for each item you offer and examine your profits breakdown. When the item sells, you will ship it straight to the buyer, and your money will become pending until tracking information for your shipment is updated. To maintain the security of every transaction, the platform may keep your revenues from a sale for up to 7 days after your item has been delivered to the buyer. After that, you may transfer funds from your account to a PayPal, debit card, or bank account.
Your item’s cost:
You select your own pricing for any item you post, and on most things, you’ll make more than 80% of the selling price, while the platform keeps a 19.9% commission.
Before you post your item, you may also see your profits breakdown, which includes the commission and secure transfer commission. The total price that the consumer pays includes both your item’s pricing and the delivery fee.
Follow the progress of your shipment:
Once your item sells, you can locate your next steps for shipment on your Sales page, depending on whatever delivery option you pre-selected when you placed the listing. Sellers have 10 days from the day the order was placed to send the item to the buyer, or the buyer may demand a cancellation.
Your item’s cost:
You select your own pricing for any item you post, and on most things, you’ll make more than 80% of the selling price, while the platform keeps a 19.9% commission.
Before you post your item, you may also see your profits breakdown, which includes the commission and secure transfer commission. The total price that the consumer pays includes both your item’s pricing and the delivery fee.
Follow the progress of your shipment:
Once your item sells, you can locate your next steps for shipment on your Sales page, depending on whatever delivery option you pre-selected when you placed the listing. Sellers have 10 days from the day the order was placed to send the item to the buyer, or the buyer may demand a cancellation.
Keep track of profits available:
Go to your Sales page to view your pending and available profits.
Profits will be marked as pending after your item has arrived. You may expand each transaction line by clicking on it, and you’ll see the most recent date you’ll have to wait for your profits to be accessible.
Obtain your profits:
When money becomes available, you may use them here or transfer them to a PayPal, debit card, or bank account for a 3% secure transfer commission.
Go to your Sales page to view your pending and available profits.
Profits will be marked as pending after your item has arrived. You may expand each transaction line by clicking on it, and you’ll see the most recent date you’ll have to wait for your profits to be accessible.
Obtain your profits:
When money becomes available, you may use them here or transfer them to a PayPal, debit card, or bank account for a 3% secure transfer commission.
After your item sells, you will ship directly to the buyer, and your money will become pending as your package’s tracking information is updated. To maintain the security of each transaction, the platform may keep your revenues from a sale for up to 7 days after your item is delivered to the buyer. You can see this on your account page, and whenever profits are accessible, you may transfer or use them on the platform.
Ship your item within 10 days of the Order Date, not only to be courteous to the customer but also to prevent cancellation. Besides, the quicker you ship, the sooner you’ll get paid!
Track your shipment:
Profits are contingent on having a live tracking number. On your Sales page, you can view your shipment method and tracking information.
Once the delivery company scans your shipment, the tracking information will be updated online, allowing you and your buyer to trace its movement.
Please keep in mind that there may be a delay between when you drop off the shipment and when it is scanned, but tracking should be updated within 3 business days.
Is there a delay or something out of the ordinary going on with the tracking?
Keep track of your pending profits.
Your profits will be pending until tracking updates on your shipment. Go to your account page to see your pending and available profits.
You may also expand each transaction line below to discover the most likely date your profits will be accessible.
Is there no update?
To maintain the security of every transaction, the platform may withhold your money for up to 7 days after your item has been delivered to the buyer.
You’ll be able to transfer funds to your PayPal, debit card, or bank account once they’re accessible. You may also spend more of your profits as cash towards your next purchase here to avoid the secure transfer commission.
Ship your item within 10 days of the Order Date, not only to be courteous to the customer but also to prevent cancellation. Besides, the quicker you ship, the sooner you’ll get paid!
Track your shipment:
Profits are contingent on having a live tracking number. On your Sales page, you can view your shipment method and tracking information.
Once the delivery company scans your shipment, the tracking information will be updated online, allowing you and your buyer to trace its movement.
Please keep in mind that there may be a delay between when you drop off the shipment and when it is scanned, but tracking should be updated within 3 business days.
Is there a delay or something out of the ordinary going on with the tracking?
Keep track of your pending profits.
Your profits will be pending until tracking updates on your shipment. Go to your account page to see your pending and available profits.
You may also expand each transaction line below to discover the most likely date your profits will be accessible.
Is there no update?
To maintain the security of every transaction, the platform may withhold your money for up to 7 days after your item has been delivered to the buyer.
You’ll be able to transfer funds to your PayPal, debit card, or bank account once they’re accessible. You may also spend more of your profits as cash towards your next purchase here to avoid the secure transfer commission.
Transfers take up to 5 business days to complete after withdrawal.
You can transfer any available profits from your account. Depending on your particular bank situation, there may be an extra brief wait.
You can transfer any available profits from your account. Depending on your particular bank situation, there may be an extra brief wait.
Buyers
Every item on this platform has been posted for sale by a particular vendor. When you make an order for your item(s), we notify the vendor that you have placed an order and that they should ship to you as quickly as possible. While you are charged right away for your purchase, the platform does not pay vendors until the item is delivered to you. This implies that the majority of vendors ship straight away! In fact, companies have four days from the time you check out to confirm that the item is still available for shipment, or the purchase will be automatically canceled. As a buyer, you can be certain that you will receive what you purchased or your money will be refunded. We will also send you email updates on your order as it progresses, including your tracking number whenever it is available.
Within 4 days of purchasing
When you place an order, you will be given an order number and an email confirming your purchase. In addition, the platform authorizes your payment source for the order total. We’ll then contact the seller every day to check they have the item in stock and ready to ship to you. If the seller does not respond to any notifications during the first four days, the order will be automatically canceled shortly after midnight on the 5th day. This implies that the authorization charge will be removed from your online bill within 1-2 business days.
After the confirmation of your order
When the vendor accepts your order, they are required to ship within 10 days of the day you placed your order. The tracking information will be sent to you after the seller’s mail carrier has scanned your item. Make sure you’ve submitted us with a valid email address that you check on a regular basis or your phone number to get text notifications so you don’t miss anything.
Within 4 days of purchasing
When you place an order, you will be given an order number and an email confirming your purchase. In addition, the platform authorizes your payment source for the order total. We’ll then contact the seller every day to check they have the item in stock and ready to ship to you. If the seller does not respond to any notifications during the first four days, the order will be automatically canceled shortly after midnight on the 5th day. This implies that the authorization charge will be removed from your online bill within 1-2 business days.
After the confirmation of your order
When the vendor accepts your order, they are required to ship within 10 days of the day you placed your order. The tracking information will be sent to you after the seller’s mail carrier has scanned your item. Make sure you’ve submitted us with a valid email address that you check on a regular basis or your phone number to get text notifications so you don’t miss anything.
Because all sales are binding, only the vendor has the right to cancel an order. Go to your orders page to cancel the order with the vendor.
Cancellation request
If you want the vendor to cancel your order, go to your orders page and do the following:
Find this order and then click Contact. This initiates a conversation between the two of you. Here you can discuss the details and request the vendor to cancel the order.
The vendor’s responsibility
We contact the seller every day after you place your order to check that they have the item in stock and ready to ship it to you. If the vendor does not respond to any notifications during the first 4 days, the order will be automatically canceled shortly after midnight on the 5th day.
When the vendor accepts your order, they are required to ship within 10 days of the day you placed your order. If there has been no activity on your orders page for more than 10 days, you may contact us to cancel your order.
In the event that the order is canceled
You will receive an email confirmation of the cancellation and refund as well as a status update on your orders page.
If the order is canceled due to the seller failing to confirm the transaction within 4 days, the authorization charge will be removed from your online statement within 1-2 business days.
If you cancel your purchase after the seller confirms the transaction, the amount will be reimbursed and will appear on your online bill within 3-5 business days, if not sooner.
If the order has been dispatched
If the vendor does not cancel and instead dispatches the item to you, you have two choices if you do not want to accept it:
If the item is eligible, you have 4 days to request a return.
Cancellation request
If you want the vendor to cancel your order, go to your orders page and do the following:
Find this order and then click Contact. This initiates a conversation between the two of you. Here you can discuss the details and request the vendor to cancel the order.
The vendor’s responsibility
We contact the seller every day after you place your order to check that they have the item in stock and ready to ship it to you. If the vendor does not respond to any notifications during the first 4 days, the order will be automatically canceled shortly after midnight on the 5th day.
When the vendor accepts your order, they are required to ship within 10 days of the day you placed your order. If there has been no activity on your orders page for more than 10 days, you may contact us to cancel your order.
In the event that the order is canceled
You will receive an email confirmation of the cancellation and refund as well as a status update on your orders page.
If the order is canceled due to the seller failing to confirm the transaction within 4 days, the authorization charge will be removed from your online statement within 1-2 business days.
If you cancel your purchase after the seller confirms the transaction, the amount will be reimbursed and will appear on your online bill within 3-5 business days, if not sooner.
If the order has been dispatched
If the vendor does not cancel and instead dispatches the item to you, you have two choices if you do not want to accept it:
If the item is eligible, you have 4 days to request a return.
You may return most purchases for any reason within 4 days after delivery by requesting return on your orders page.
Final Sale
Some items are marked as Final Sale and cannot be returned. This information is available both on the ad and in the order summary at checkout, so you’ll always be notified before you buy.
Request a refund within 4 days.
For anything else, you can submit a return within 4 days after delivery on any item you have not used or worn.
Specify why you’re returning, and send the request.
Final Sale
Some items are marked as Final Sale and cannot be returned. This information is available both on the ad and in the order summary at checkout, so you’ll always be notified before you buy.
Request a refund within 4 days.
For anything else, you can submit a return within 4 days after delivery on any item you have not used or worn.
Specify why you’re returning, and send the request.
